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Casino Manager Kate Berkeley and her experienced support team have also gained the respect of players with excellent loyalty promotions, effective communication and amazing customer service, which is reflected in VIP’s high retention rate. When recently asked to identify the main reason for VIP’s success Ms Berkeley stated "In the past, cash rewards and other high value bonuses were reserved only for high rollers. On the 25th of each month we convert your points into a CASH BONUS, which is credited to your account. Casino Manager Kate Berkeley and her experienced support team have also gained the respect of players with loyalty promotions, effective communication and excellent customer service, which is reflected in VIP’s high retention rate. When recently asked to identify the main reason for VIP’s success Ms Berkeley stated “In the past, cash rewards and other high value bonuses were reserved only for high rollers.
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